TERMS OF SERVICE – EUROPEAN UNION
Last updated: [May 7th, 2026]
These Terms of Service (“Terms”) apply to the use of the website www.masterpan.eu (the “Site”) and to purchases made through it by consumers located in the European Union.
These Terms do not affect your statutory rights under applicable EU consumer protection laws.
1. Trader Information
This website is operated by:
ALLESZUHAUSE SP. Z O.O.
Registered address:
AL.KRAKOWSKA 227 ŁAZY 05-552 WARSAW POLAND
Email: import@masterpan.eu
2. Scope & Acceptance
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms.
You must be legally capable of entering into binding contracts under applicable law.
3. Privacy & Data Protection
Your use of the Site is also governed by our Privacy Policy, which explains how we process personal data in accordance with the General Data Protection Regulation (GDPR).
4. Electronic Communications
When you interact with us electronically, you agree that communications provided electronically satisfy any legal requirement for written communications.
5. Accounts
Certain Site features require registration.
You are responsible for:
- Ensuring account information is accurate and up to date
- Safeguarding login credentials
- All activities conducted under your account
Please notify us immediately of any suspected unauthorized access.
6. Orders & Contract Formation
Placing an order constitutes an offer to purchase.
A binding contract is formed only once you receive order confirmation and dispatch confirmation from us.
We reserve the right to refuse or cancel orders only for legitimate reasons, such as:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or misuse
7. Prices & Payment
All prices are shown in currency selected, inclusive of applicable VAT unless stated otherwise.
Payment must be completed before dispatch.
8. Delivery & Transfer of Risk
Delivery times are indicative unless expressly agreed.
Risk of loss passes to you only when the goods are delivered into your physical possession.
Title transfers only after full payment has been received.
9. Right of Withdrawal (14 Days)
Consumers have the statutory right to withdraw from a distance purchase within 14 days from receipt of the goods, without giving any reason.
Details on exercising this right, including return procedures and refund timelines, are set out in our Return & Refund Policy, which forms part of these Terms.
10. Returns Beyond Withdrawal Period
We do not offer an extended commercial return period beyond the statutory withdrawal right. Returns are subject to the conditions stated in the Return & Refund Policy.
11. Faulty or Non‑Conforming Goods
Nothing in these Terms limits your statutory rights relating to defective or non‑conforming goods. Where goods do not conform to contract, we are entitled under EU law to repair, replacement, refund, or price reduction, as applicable.
12. Acceptable Use of the Site
You may use the Site only for lawful, personal purposes.
You must not:
- Misuse the Site or attempt unauthorized access
- Upload malicious code or interfere with functionality
- Use the Site for resale or commercial exploitation without authorization
We may suspend or restrict access if these Terms are breached.
13. Intellectual Property
All content, trademarks, logos, images, and product descriptions on the Site are owned by or licensed to us and are protected by intellectual property laws.
Use is permitted only for personal, non‑commercial purposes unless otherwise authorized.
14. User Content
If you submit reviews, comments, or other content:
- You confirm you have the right to do so
- You grant us a non‑exclusive, royalty‑free license to use the content for Site and marketing purposes
We reserve the right to remove content that is unlawful, misleading, or inappropriate.
15. Third‑Party Links
The Site may include links to third‑party websites.
We are not responsible for the content, policies, or practices of third‑party sites.
16. Liability
Nothing in these Terms excludes or limits liability that cannot be limited under applicable law, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Statutory consumer rights
Subject to the above, we are not liable for indirect or consequential damages arising from Site use, to the extent permitted by law.
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including transport disruptions, natural disasters, or regulatory actions.
18. Governing Law & Jurisdiction
These Terms are governed by the laws of [EU country of establishment], without prejudice to mandatory consumer protection laws of your country of residence.
Consumers may bring proceedings in the courts of their country of residence.
19. Changes to These Terms
We may update these Terms from time to time.
Material changes will apply only prospectively and will not affect existing orders.
20. Contact
For questions regarding these Terms, please contact:
📧 import@masterpan.eu